Cap Juluca, A Belmond Hotel, Anguilla

This is an amazing hotel regarding quality, service, and amenities. Probably one of the best we've stayed in within the Caribbean. Highly recommend, especially for couples. We did our 10 year anniversary trip here and didn't bring our kids.

I recently stayed at Cap Juluca with my wife and seven-month-old daughter, and we were so disappointed in our stay that we left after two nights and moved to the Four Seasons instead. While Cap Juluca is undoubtedly physically beautiful and located on one of the most gorgeous stretches of beach I’ve ever seen, a combination of too many missteps on the service side and an atmosphere that was not family-friendly led to our early departure. Trip Planning/Pre-Arrival: We booked through a travel agent in Belmond’s Bellini Club, which enabled us to get free perks. For no extra cost, our reservation included early check-in and a room upgrade based on availability, a one-time $100 resort credit, and a breakfast each morning (which is already included for everyone at this hotel anyway). As our trip planning got underway, things weren’t going smoothly, which was concerning. Issues included: -Our travel agent provided a link from the hotel to a pre-arrival survey. It was a pretty extensive questionnaire, which required follow-up from the hotel afterward. We completed it, but didn’t hear anything back. I finally checked in after a month had passed, and only then got a response because I asked about it. -When I emailed to arrange our transfers to/from the airport, they were insisting that we needed to arrive at Anguilla Airport three hours before our flight back to Miami, despite the fact that the airport is incredibly tiny. When I pushed back (since we know from experience that getting there three hours early would be ridiculous), they argued about it, using generic airline guidelines as their reasoning, not anything specific to Anguilla. That’s simply poor and useless service from a luxury resort concierge. -When I emailed about making dining reservations, most of which were just at the hotel restaurants, it took almost a week for my email to be acknowledged. When I did hear back, one of the reservations was made for the wrong restaurant. It wasn’t a huge deal, and they apologized and fixed it when I pointed that out, but attention to detail was lacking. -When I asked about any available baby items, it took three days to get a response saying that they were looking into it with the housekeeping team. Over a week later, I had not heard back at all. At this point, I finally reached out to management about all of the issues we were having, and they were apologetic, putting us in touch with the concierge manager as our direct point of contact from that point forward. She quickly confirmed that a diaper pail, crib, and baby tub would be available. In our pre-arrival contact with management, they also assured me that we would be “allocated a beautiful room” and that they were “dedicated to ensuring that everything exceeds expectations,” which ended up being ironic considering the reality of how things went. Arrival: Since our last visit to the island, Anguilla has become easier to reach, with nonstop flights from Miami on American Airlines, in addition

Immaculate service, exceptional Spa, delectable cuisine and pristine beach. Perfect in every sense - and has something for everyone, no matter your age.

And this was bar far the best experience. We will certainly be back for many years. The staff was so friendly and helpful. The food was varied and delicious especially the breakfast buffet.